# Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1d 2h
- started 2026-03-19 14:55 UTC
- Voice, Latin America
- id: DWN-dc3d8079b2
- Official page: https://stspg.io/0cnm20m91qzk

## Updates from Twilio
### 2026-03-19 14:55 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-19 15:56 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-19 17:56 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-03-19 21:34 UTC: investigating
Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-03-20 05:34 UTC: investigating
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-20 15:27 UTC: monitoring
We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-20 17:31 UTC: resolved
The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.

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