# SMS Delivery Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 2h 41m
- started 2026-04-12 16:33 UTC
- SMS, Latin America
- latam
- id: DWN-dcf75fc6e7
- Official page: https://stspg.io/8y537gxqrzg4

## Updates from Twilio
### 2026-04-12 16:33 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-04-12 17:34 UTC: monitoring
We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-04-12 19:13 UTC: resolved
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.

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