# Intermittent Trial Unit Errors for Verify 'Try it out' Feature

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 25m
- started 2026-09-25 23:51 UTC
- Verify
- id: DWN-de79e0050b
- Official page: https://stspg.io/mn8r86swyfkv

## Updates from Twilio
### 2026-09-25 23:51 UTC: investigating
Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-09-26 00:00 UTC: investigating
We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-09-26 00:46 UTC: monitoring
Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-09-26 01:15 UTC: monitoring
This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

### 2026-09-26 01:16 UTC: resolved
This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

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