# Twilio Accounts May Not Be Able to Capture Speech Using \ - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 45m - started 2026-05-13 21:25 UTC - TwiML US1, TwiML AU1, TwiML IE1 - id: DWN-deb5e3d5a9 - Official page: https://stspg.io/xhkncz1z4xsm ## Updates from Twilio ### 2026-05-13 21:25 UTC: investigating We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available. ### 2026-05-13 22:10 UTC: resolved We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).