# Pricing Callback Delays

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 8h 37m
- started 2026-06-04 00:47 UTC
- Billing
- id: DWN-e33397cf95
- Official page: https://stspg.io/gg9j73fjyzbj

## Updates from Twilio
### 2026-06-04 00:47 UTC: investigating
Our monitoring systems have detected a potential issue with Billable Items Service Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-06-04 02:14 UTC: investigating
We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

### 2026-06-04 03:14 UTC: investigating
We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 2 hours or as soon as additional information becomes available.

### 2026-06-04 05:09 UTC: investigating
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 4 hours or as soon as additional information becomes available

### 2026-06-04 06:09 UTC: investigating
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

### 2026-06-04 07:08 UTC: investigating
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

### 2026-06-04 08:08 UTC: investigating
We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.

### 2026-06-04 08:54 UTC: monitoring
The issue affecting affecting messaging pricing callbacks, usage notifications for Billing events and balance updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-04 09:24 UTC: resolved
The issue affecting messaging pricing callbacks, usage notifications for Billing events and balance updates has been resolved and service is operating normally at this time.

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