# Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 43m
- started 2026-09-24 17:19 UTC
- Origination US1, Origination AU1, Origination IE1 +3
- id: DWN-e3c140c517
- Official page: https://stspg.io/xnrrrz5tntrb

## Updates from Twilio
### 2026-09-24 17:19 UTC: investigating
Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-09-24 17:36 UTC: investigating
Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.

### 2026-09-24 17:38 UTC: investigating
We are continuing to investigate this issue.

### 2026-09-24 17:56 UTC: investigating
Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.

### 2026-09-24 18:02 UTC: resolved
This incident has been resolved.

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