# SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 8m
- started 2026-10-28 16:38 UTC
- SMS, Europe
- eu
- id: DWN-e46c15eb22
- Official page: https://stspg.io/lml97h1cpk9p

## Updates from Twilio
### 2026-10-28 16:38 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-28 16:41 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-28 17:42 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-28 19:43 UTC: identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Orange network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-10-28 19:44 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-28 21:46 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium is operating normally.

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