# User Authentication Identity Gateway API Failure Increase for XL Axiata in Indonesia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 9m
- started 2026-08-30 15:54 UTC
- Verify Silent Network Auth
- id: DWN-e6aa254349
- Official page: https://stspg.io/h1sryvjmtgv2

## Updates from Twilio
### 2026-08-30 15:54 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-08-30 16:55 UTC: investigating
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-30 18:57 UTC: monitoring
We have observed a recovery in User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-08-30 21:03 UTC: resolved
The incident has been resolved and User Authentication Identity Gateway API failure increase for XL Axiata in Indonesia is operating normally.

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