# SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 12h 23m
- started 2026-06-03 06:56 UTC
- SMS, Latin America
- id: DWN-e6b03193e5
- Official page: https://stspg.io/nss30pwvlsqw

## Updates from Twilio
### 2026-06-03 06:56 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-03 07:56 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-03 09:56 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-06-03 13:57 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-06-03 17:17 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-03 19:19 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico is operating normally.

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