# SMS Delivery Delays from Twilio to Rakuten Japan

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 5h 30m
- started 2026-03-02 16:27 UTC
- SMS, APAC
- apac, jp
- id: DWN-e937cded77
- Official page: https://stspg.io/yv0kd9bkhy3x

## Updates from Twilio
### 2026-03-02 16:27 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-02 17:27 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-03-02 18:27 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Rakuten network subscribers in Japan. Our team is actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-02 19:58 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Rakuten network subscribers in Japan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-03-02 21:57 UTC: resolved
We are no longer experiencing SMS delivery delays when sending messages to Rakuten network in Japan. This incident has been resolved.

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