# Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 4h 58m
- started 2026-09-24 14:37 UTC
- Conversation Intelligence
- id: DWN-e9c491e1ca
- Official page: https://stspg.io/kl25wzgm02yl

## Updates from Twilio
### 2026-09-24 14:37 UTC: investigating
Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-09-24 14:49 UTC: investigating
Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.

### 2026-09-24 15:11 UTC: monitoring
We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.

### 2026-09-24 17:09 UTC: identified
We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.

### 2026-09-24 18:17 UTC: monitoring
We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes

### 2026-09-24 19:35 UTC: resolved
The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

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