# Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 13h 27m
- started 2026-11-02 06:54 UTC
- Verify Silent Network Auth
- id: DWN-ea140c4174
- Official page: https://stspg.io/v4lwtmk208gj

## Updates from Twilio
### 2026-11-02 06:54 UTC: investigating
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-02 07:36 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-02 08:43 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-02 10:44 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-02 14:44 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

### 2026-11-02 15:50 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-02 16:51 UTC: identified
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-02 18:13 UTC: monitoring
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-02 20:21 UTC: resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on XL Axiata in Indonesia are operating normally.

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