# SMS Delivery Delays and Failures from Twilio to Multiple Networks in Italy

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 11h 26m
- started 2026-05-15 14:37 UTC
- SMS, Europe
- eu
- id: DWN-ec2e5a0a1e
- Official page: https://stspg.io/rp7ryk2tdyg5

## Updates from Twilio
### 2026-05-15 14:37 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-15 15:03 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-15 16:03 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-15 18:04 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-15 19:58 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-15 21:59 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-16 02:03 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.

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