# Flex Agents Experiencing Errors with Interaction Participants

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 11m
- started 2026-03-09 19:08 UTC
- Flex Agent Desktop
- id: DWN-ec6fec6bb5
- Official page: https://stspg.io/ql8qb164z0lj

## Updates from Twilio
### 2026-03-09 19:08 UTC: investigating
Our monitoring systems have detected a potential issue with Flex agent page. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-03-09 20:19 UTC: resolved
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

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