# Incorrect Suspended Banner on Console Front Page

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 34m
- started 2026-06-22 14:49 UTC
- Other
- id: DWN-eca37814b7
- Official page: https://stspg.io/hns58mt07bng

## Updates from Twilio
### 2026-06-22 14:49 UTC: investigating
Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-06-22 14:54 UTC: identified
Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-22 15:48 UTC: monitoring
The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-06-22 16:24 UTC: resolved
All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

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