# Content Approval for Types With Media Is Failing

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 17m
- started 2026-07-09 16:43 UTC
- Content API
- id: DWN-ed0605a8f1
- Official page: https://stspg.io/x6s30n0f0dmx

## Updates from Twilio
### 2026-07-09 16:43 UTC: identified
Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

### 2026-07-09 17:16 UTC: monitoring
Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-07-09 17:59 UTC: resolved
Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.

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