# Flex Agent Copilot Note Generation Issues

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 30m
- started 2026-10-29 03:50 UTC
- Flex Agent Copilot
- id: DWN-ee1fbeae7a
- Official page: https://stspg.io/3nwn4vdkgw39

## Updates from Twilio
### 2026-10-29 03:50 UTC: investigating
We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.

### 2026-10-29 05:20 UTC: resolved
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3
The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).