# SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2026-05-19 20:16 UTC
- SMS, APAC
- apac
- id: DWN-ee60bc3837
- Official page: https://stspg.io/hkl170cg1mct

## Updates from Twilio
### 2026-05-19 20:16 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-19 20:33 UTC: identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-19 21:16 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-19 23:23 UTC: monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-05-19 23:24 UTC: resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).