# SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 25m
- started 2026-05-07 17:51 UTC
- SMS, Europe
- eu
- id: DWN-ee6e6992ee
- Official page: https://stspg.io/zdd8rlj6gjpj

## Updates from Twilio
### 2026-05-07 17:51 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-07 18:06 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-07 19:08 UTC: identified
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-07 21:15 UTC: resolved
We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1

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