# Twilio Knowledge API calls are Failing Through Python SDK and Package

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 22m
- started 2026-05-07 09:51 UTC
- REST API
- id: DWN-f2809f494f
- Official page: https://stspg.io/lrt79dwk23vx

## Updates from Twilio
### 2026-05-07 09:51 UTC: investigating
While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-05-07 10:51 UTC: monitoring
We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-05-07 11:13 UTC: resolved
The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.

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