# USD Charges Are Failing for Customers in Twilio Mexico Cisa Subsidiary - Provider: [Twilio](https://down.guide/twilio) - Level: confirmed - Impact: Degraded - lasted 22h 34m - started 2026-06-29 20:45 UTC - Billing - id: DWN-f4672a5c53 - Official page: https://stspg.io/4kl8211fp369 ## Updates from Twilio ### 2026-06-29 20:45 UTC: investigating Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers: we are actively working on a resolution. We will provide another update in 1 hour or as soon as more information becomes available. ### 2026-06-29 21:45 UTC: monitoring Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers that were impacted can now try to make payments again. We will provide another update in 2 hours or as soon as more information becomes available. ### 2026-06-29 23:45 UTC: investigating Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers that were impacted can now try to make payments again. We will provide another update in 4 hours or as soon as more information becomes available. ### 2026-06-30 04:09 UTC: investigating Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers that were impacted can now try to make payments again. We will provide another update in 8 hours or as soon as more information becomes available. ### 2026-06-30 11:44 UTC: investigating Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice. PAYG customers that were impacted can now try to make payments again. We will provide another update in 16 hours or as soon as more information becomes available. ### 2026-06-30 19:19 UTC: resolved Payment processing failures has been resolved and and it is operating normally at this time. From the builder: does your app depend on Twilio? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=twilio) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Twilio. --- down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f4672a5c53), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.