# Voice Call Silent and One-Way Audio from a Subset of Twilio Phone Numbers to United Kingdom

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2026-06-02 14:59 UTC
- Voice, Europe
- eu
- id: DWN-f58bd37de0
- Official page: https://stspg.io/dkzg4f6gdkl8

## Updates from Twilio
### 2026-06-02 14:59 UTC: investigating
Twilio customers may be experiencing voice call silent and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-06-02 15:28 UTC: monitoring
We have observed a recovery in voice calls from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-06-02 15:29 UTC: resolved
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom are operating normally.
Invalid incident

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