# SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h 14m
- started 2026-10-15 13:24 UTC
- SMS, Latin America
- id: DWN-fa2f2b919d
- Official page: https://stspg.io/97g28t43zwmz

## Updates from Twilio
### 2026-10-15 13:24 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-15 14:25 UTC: investigating
Twilio customers may be experiencing SMS delivery failures from network subscribers in Colombia to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-15 16:38 UTC: resolved
The incident has been resolved and SMS delivery from network subscribers to Twilio Colombia ShortCode Numbers is operating normally.

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