# SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 3h
- started 2026-10-13 05:32 UTC
- SMS, Middle East & Africa
- me
- id: DWN-fae037ce53
- Official page: https://stspg.io/jkgm0vxbddgn

## Updates from Twilio
### 2026-10-13 05:32 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information becomes available.

### 2026-10-13 05:48 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-13 06:18 UTC: investigating
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-10-13 06:28 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-10-13 08:33 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.

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