# 500 Errors for Conversations Classic Conversations Updates

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2026-10-02 18:29 UTC
- Conversation Intelligence (classic)
- id: DWN-fb0df70b07
- Official page: https://stspg.io/s4m49zwdckvr

## Updates from Twilio
### 2026-10-02 18:29 UTC: investigating
Our engineers have identified the issue regarding Conversation Updates. Customer may experiencing issues when updating and deleting Conversation and Creating Messages.

### 2026-10-02 18:44 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-02 19:27 UTC: monitoring
Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

### 2026-10-02 19:52 UTC: resolved
The issues with updates have been resolved and Conversations Classic is operating normally at this time.

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