# Degraded Service in london-ix edge in ie1 TNX

- Provider: [Twilio](https://down.guide/twilio)
- Level: confirmed
- Impact: Degraded
- lasted 36m
- started 2026-10-03 20:38 UTC
- Origination IE1, PSTN IE1, Termination IE1 +2
- eu
- id: DWN-fb40ed15dd
- Official page: https://stspg.io/vzr7h2q9kxbc

## Updates from Twilio
### 2026-10-03 20:38 UTC: investigating
Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

### 2026-10-03 21:01 UTC: investigating
We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

### 2026-10-03 21:13 UTC: resolved
We have confirmed there was no customer impact, and this incident has been resolved.

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