- Level
- confirmed
- Worst impact
- Degraded
- Components
- Americas Relays
- Regions
- apac, asia-south1, us
What to do
Check whether you use Twingate Americas Relays in apac, asia-south1, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11h 1m it lasted.
Anything that failed between 2021-07-13 16:58 UTC and 2021-07-14 03:58 UTC may need a replay.Subscribe to Twingate's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twingate works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twingate 4
- identified
We have identified an issue with our Relay cluster in Mumbai (GCP region asia-south1-a) and are working to fix it.
provider
- monitoring
Engineering has a fix in place. We are currently monitoring the cluster and expect it to be back up by 21:00 PST.
provider
- resolved
Relay cluster in Mumbai (GCP region asia-south1-a) is now fully operational.
provider
- postmortem
**Components impacted** Relay **Summary** We encountered an issue during an upgrade to our relay cluster monitoring infrastructure. As a result, we were unable to bring the Mumbai regional cluster up during this maintenance window, and so it was left down. There was no customer impact as any connections were re-routed to another relay cluster. **Root cause** We determined that the root cause was a configuration error introduced during a deployment configuration upgrade. This was fixed and the cluster was brought back up during a low traffic period at the end of the day. **Corrective actions** We identified an issue in our CI/CD process that resulted in the initial misconfiguration, which has been corrected.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-0654d3855d
Is Twingate still down?
No, this incident was resolved 2021-07-14 03:58 UTC. For Twingate's live state, see https://down.guide/twingate.
How long did it last?
11h 1m, from 2021-07-13 16:58 UTC to 2021-07-14 03:58 UTC, by the times Twingate posted.
What was affected?
Twingate named Americas Relays in apac, asia-south1, us.
What caused it?
Twingate hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twingate's official status page, https://status.twingate.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.