# Mumbai (asia-south1-a) cluster is unavailable

- Provider: [Twingate](https://down.guide/twingate)
- Level: confirmed
- Impact: Degraded
- lasted 11h 1m
- started 2021-07-13 16:58 UTC
- Americas Relays
- apac, asia-south1, us
- id: DWN-0654d3855d
- Official page: https://stspg.io/978x0dbk9ly1

## Updates from Twingate
### 2021-07-13 16:58 UTC: identified
We have identified an issue with our Relay cluster in Mumbai (GCP region asia-south1-a) and are working to fix it.

### 2021-07-13 18:31 UTC: monitoring
Engineering has a fix in place. We are currently monitoring the cluster and expect it to be back up by 21:00 PST.

### 2021-07-14 03:58 UTC: resolved
Relay cluster in Mumbai (GCP region asia-south1-a) is now fully operational.

### 2021-07-29 18:33 UTC: postmortem
\*\*Components impacted\*\*
Relay
\*\*Summary\*\*
We encountered an issue during an upgrade to our relay cluster monitoring infrastructure. As a result, we were unable to bring the Mumbai regional cluster up during this maintenance window, and so it was left down. There was no customer impact as any connections were re-routed to another relay cluster.
\*\*Root cause\*\*
We determined that the root cause was a configuration error introduced during a deployment configuration upgrade. This was fixed and the cluster was brought back up during a low traffic period at the end of the day.
\*\*Corrective actions\*\*
We identified an issue in our CI/CD process that resulted in the initial misconfiguration, which has been corrected.

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