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Twingate

Admin Console Authentication Issues for tenants with JumpCloud IDP integration

Degraded Lasted 23h · started · Twingate's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on Twingate. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 23h it lasted.

    Anything that failed between 2023-06-21 13:30 UTC and 2023-06-22 12:30 UTC may need a replay.
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Updates from Twingate 1

  1. resolved

    Admin Console Authentication is broken for our tenants that utilize JumpCloud IDP integration. This was due to a bug in authentication flows with our latest software that was deployed at 15:24 UTC on June 21st. Resolution was accomplished by reverting to the previous software at 12:42 pm UTC on June 22nd. We will add more tests and monitoring/alerting for the JumpCloud/SAML integration to avoid this in the future and for faster detection.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-39298e2359

Is Twingate still down?

No, this incident was resolved 2023-06-22 12:30 UTC. For Twingate's live state, see https://down.guide/twingate.

How long did it last?

23h, from 2023-06-21 13:30 UTC to 2023-06-22 12:30 UTC, by the times Twingate posted.

What caused it?

Twingate hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twingate's official status page, https://status.twingate.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.