- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Authentication - Enterprise
- Down Index
- 27of 100
What to do
Check whether you use Twingate Authentication - Enterprise. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 36m it lasted.
Anything that failed between 2024-04-30 18:03 UTC and 2024-04-30 18:38 UTC may need a replay.Subscribe to Twingate's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twingate works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twingate 5
- investigating
We are currently investigating this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
A software rollout has broken the logins with Github. We are working on rolling out a hotfix.
provider
- resolved
We have successfully rollout the HotFix for the issue with Github logins.
provider
- postmortem
**Components impacted** Control Plane: Authentication **Summary** On April 30, 2024, between 15:44 and 18:38 UTC, users were unable to login to Twingate through GitHub. The Twingate Engineering team investigated the issue upon receiving support communications and found that logins with other identity providers were functioning normally, but GitHub logins were not working as expected. The problem was traced back to a software rollout that had inadvertently impacted GitHub logins. Engineering was able to create a fix and roll it out at 18:38 UTC, which restored the GitHub logins to its normal functionality. The team is investigating better ways to identify and prevent these types of issues from reaching production and address them as quickly as possible if they ever arise again. **Root cause** A recent package upgrade introduced a bug that impacted Twingate logins via GitHub. **Corrective actions** Short-term: * Increase our testing coverage to allow early detection of login issues for all supported identity providers in all environments. This will aid in early detection when software is deployed to lower, non-production environments. * Improve alerting for login issues.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8303317f9e
Is Twingate still down?
No, this incident was resolved 2024-04-30 18:38 UTC. For Twingate's live state, see https://down.guide/twingate.
How long did it last?
36m, from 2024-04-30 18:03 UTC to 2024-04-30 18:38 UTC, by the times Twingate posted.
What was affected?
Twingate named Authentication - Enterprise.
What caused it?
Twingate hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twingate's official status page, https://status.twingate.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.