Database Connection Issues

What to do

• Check whether your product depends on Twingate. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2023-12-11 17:00 UTC and 2023-12-11 17:00 UTC may need a replay.

• Subscribe to Twingate's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twingate works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twingate 2

1. resolvedDec 11, 2023, 5:00 PM UTC

   Summary On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. (See Postmortem for more details)

   provider

2. postmortemDec 12, 2023, 5:44 AM UTC

   **Components impacted** Control Plane: Authn, Authz, Connector Heartbeat Management: Admin Console, Public API, Identity Providers Sync **Summary** On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts. **Root cause** The Twingate database connections exceeded the maximum allowed. **Corrective actions** Already Completed: * Adjusted capacity to keep the number of connections at a healthy number Short Term: * Increase the maximum number of connections allowed * Add alerting for connection utilization

   provider

Corrections

None so far.

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