# Database Connection Issues

- Provider: [Twingate](https://down.guide/twingate)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2023-12-11 17:00 UTC
- id: DWN-87376252c6
- Official page: https://stspg.io/ys2k7w1dn9fc

## Updates from Twingate
### 2023-12-11 17:00 UTC: resolved
Summary
On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum. 
We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts.
(See Postmortem for more details)

### 2023-12-12 05:44 UTC: postmortem
\*\*Components impacted\*\*
Control Plane: Authn, Authz, Connector Heartbeat
Management: Admin Console, Public API, Identity Providers Sync
\*\*Summary\*\*
On Dec 11, 2023 between the hours of 5:02 pm UTC and 6:24 pm UTC, Twingate received network connectivity alerts at 3 distinct times, each for a few minutes. After investigation, it was identified that a change in our application had caused our connections to exceed the allowed maximum.
We reverted the changes at 6:24 pm, after which the increased connections receded and our connection counts returned to healthy counts.
\*\*Root cause\*\*
The Twingate database connections exceeded the maximum allowed.
\*\*Corrective actions\*\*
Already Completed:
\* Adjusted capacity to keep the number of connections at a healthy number
Short Term:
\* Increase the maximum number of connections allowed
\* Add alerting for connection utilization

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