# Issue in us-east4 region

- Provider: [Twingate](https://down.guide/twingate)
- Level: confirmed
- Impact: Degraded
- lasted 1h 17m
- started 2023-04-25 15:57 UTC
- Authentication - Enterprise, Public API, Admin Console +2
- us, us-east4
- id: DWN-dc731d9965
- Official page: https://stspg.io/gcv6r7vmwh5m

## Updates from Twingate
### 2023-04-25 15:57 UTC: monitoring
Our cloud provider is having a networking issue in us-east4 region that caused 500 errors for our customers hitting that region. Due to retry logic in our service, this shouldn't have caused issues for our customers.
We diverted traffic to other regions and no traffic is handled in that problematic region any more.
We are working with our cloud provider to make sure the problem is completely resolved before we re-enable traffic for that region.

### 2023-04-25 17:14 UTC: resolved
Our cloud provider has announced that the issue with us-east4 region has been resolved. We will be monitoring a little bit more before re-enabling traffic on that region.

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