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Typeform

Typeform Follow ups - Form notifications not being delivered

Partial outage Lasted 1d 1h · started · Typeform's page

Level
confirmed
Worst impact
Partial outage
Components
Email Follow-ups
Down Index
34of 100

What to do

  • Check whether you use Typeform Email Follow-ups. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 1h it lasted.

    Anything that failed between 2024-06-20 18:20 UTC and 2024-06-21 19:37 UTC may need a replay.
  • Subscribe to Typeform's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=typeform works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Typeform 5

  1. identified

    We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: ZD 773912 | TU-14927

    provider

  2. identified

    We have identified an issue impacting our form follow ups. Users that have configured form notifications may be impacted. We are working on resolution with high priority. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

    provider

  3. monitoring

    We are glad to inform you that the fix has been implemented and the issue with form follow ups has been mitigated. We will keep monitoring this issue in the next several hours before the pending form notifications are resumed for delivery. New form entry notifications are working as expected and are not impacted. Next update, as soon as it's available. REF: ZD 773912 | TU-14927

    provider

  4. monitoring

    We are glad to inform you that the fix has been implemented and the issue with form follow-ups has been mitigated. As of now, we are delivering unsent email notifications (Follow-Up messages) to their recipients. This process can take 3 to 4 hours. New form entry notifications are working as expected and are not impacted. Next update as soon as it's available.

    provider

  5. resolved

    We are glad to inform you that the pending notifications have been delivered and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-6262d10d29

Is Typeform still down?

No, this incident was resolved 2024-06-21 19:37 UTC. For Typeform's live state, see https://down.guide/typeform.

How long did it last?

1d 1h, from 2024-06-20 18:20 UTC to 2024-06-21 19:37 UTC, by the times Typeform posted.

What was affected?

Typeform named Email Follow-ups.

What caused it?

Typeform hasn't published a root cause. If it does, it shows here.

Where does this come from?

Typeform's official status page, https://status.typeform.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.