# Typeform Follow-Ups - Unavailable - Follow-Up emails are not received.

- Provider: [Typeform](https://down.guide/typeform)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 42m
- started 2024-07-30 18:10 UTC
- Email Follow-ups
- id: DWN-d34ad17943
- Official page: https://stspg.io/2dkdnw5x2rpx

## Updates from Typeform
### 2024-07-30 18:10 UTC: identified
We have identified an interruption impacting our Follow-Ups. Users expecting to receive Respondent or Self Follow-Up notifications may be impacted. We are working on a resolution with high priority. 
Next update in ~30 minutes or as soon as it's available.
REF: ZD 782867 \| TYP-TU-16708

### 2024-07-30 18:47 UTC: identified
We are working on resolving the issue impacting our Follow-Up notifications with high priority. 
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.

### 2024-07-30 19:29 UTC: identified
We are working on resolving the issue impacting our Follow-Up notifications with high priority. 
We are really sorry for any inconvenience this is causing. Next update in ~30 minutes or as soon as it's available.

### 2024-07-30 19:53 UTC: resolved
We are glad to inform you that the fix has been implemented and the incident is resolved. Respondent and Self Follow-Up emails were delayed temporarily and these messages have now been delivered. 
New Follow-Up messages are being delivered as expected. 
We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

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