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Typeform

Typeform Subscription service - Degraded - Updating payment details not working

Degraded Lasted 38m · started · Typeform's page

Level
confirmed
Worst impact
Degraded
Components
Subscription
Down Index
17of 100

What to do

  • Check whether you use Typeform Subscription. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 38m it lasted.

    Anything that failed between 2024-02-08 14:24 UTC and 2024-02-08 15:02 UTC may need a replay.
  • Subscribe to Typeform's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=typeform works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Typeform 3

  1. identified

    We have identified errors impacting our Subscription service. Users are not able to update the payment on their account. We are working on resolution with high priority. Next update in ~30 minutes or as soon as it's available. REF: 741533 | TU-8316

    provider

  2. identified

    We continue working on resolving the issue impacting our Subscription service. As of now, we have identified the root cause for this incident and the fix is being applied now. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.

    provider

  3. resolved

    We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again. Thanks for your understanding & sorry for any inconvenience this has caused.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-fb8023f0f9

Is Typeform still down?

No, this incident was resolved 2024-02-08 15:02 UTC. For Typeform's live state, see https://down.guide/typeform.

How long did it last?

38m, from 2024-02-08 14:24 UTC to 2024-02-08 15:02 UTC, by the times Typeform posted.

What was affected?

Typeform named Subscription.

What caused it?

Typeform hasn't published a root cause. If it does, it shows here.

Where does this come from?

Typeform's official status page, https://status.typeform.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.