# Intermittent issues with file resolution

- Provider: [UploadThing](https://down.guide/uploadthing)
- Level: confirmed
- Impact: Degraded
- lasted 1h 21m
- started 2025-03-18 17:44 UTC
- id: DWN-1a561a2b96
- Official page: https://uploadthingstatus.com/incidents/01JPN5P3H5YWCHZ64S6YVPS3F7

## Updates from UploadThing
### 2025-03-18 17:44 UTC: investigating
We're currently investigating reports of an issue affecting UploadThing. Our team is working to identify the root cause. We appreciate your patience and will provide updates as we have more information.
The issue appears to be with one of our upstream providers, but we are working to confirm and mitigate

### 2025-03-18 18:03 UTC: investigating
We are still investigating an issue where some files may be returning a 404 error. 
Please note that no data loss has occurred. We are working to restore full functionality as quickly as possible and will provide updates as they become available.

### 2025-03-18 18:16 UTC: identified
We believe we have identified the root cause of the issue impacting UploadThing. Our team has deployed a temporary fix and are working on confirming that the issue is fully resolved. File access should be restored now. 
We will continue to provide updates as we make progress. Thank you for your understanding.

### 2025-03-18 18:31 UTC: monitoring
The issue affecting UploadThing has been resolved, and we are currently monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

### 2025-03-18 19:05 UTC: resolved
The issue affecting UploadThing has been fully resolved. All services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience.

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