Issue with reminder emails for vendor assessment evidence request

What to do

• Check whether you use Vanta Core App. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 12d 10h it lasted.

  Anything that failed between 2026-04-17 19:53 UTC and 2026-04-30 06:05 UTC may need a replay.

• Subscribe to Vanta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=vanta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vanta 5

1. investigatingApr 17, 2026, 7:53 PM UTC

   We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

   provider

2. investigatingApr 17, 2026, 8:07 PM UTC

   As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

   provider

3. identifiedApr 17, 2026, 11:20 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. monitoringApr 20, 2026, 11:57 PM UTC

   We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

   provider

5. resolvedApr 30, 2026, 6:05 AM UTC

   This incident has been resolved, and [problem] should be functioning as expected.

   provider

Corrections

None so far.

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