# Issue with reminder emails for vendor assessment evidence request

- Provider: [Vanta](https://down.guide/vanta)
- Level: confirmed
- Impact: Degraded
- lasted 12d 10h
- started 2026-04-17 19:53 UTC
- Core App
- id: DWN-20aacdea4a
- Official page: https://stspg.io/z3frn6d44qk1

## Updates from Vanta
### 2026-04-17 19:53 UTC: investigating
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

### 2026-04-17 20:07 UTC: investigating
As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

### 2026-04-17 23:20 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-04-20 23:57 UTC: monitoring
We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

### 2026-04-30 06:05 UTC: resolved
This incident has been resolved, and \[problem\] should be functioning as expected.

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