# Pages missing in nav for customers

- Provider: [Vanta](https://down.guide/vanta)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 7h
- started 2026-01-27 16:45 UTC
- Access Reviews
- id: DWN-5f0b839d7b
- Official page: https://stspg.io/mm4t9st96jsb

## Updates from Vanta
### 2026-01-27 16:45 UTC: identified
We have identified an issue where the Access tab is missing from the core navigation. In addition, some MSP customers are only seeing the \`/integrations\` page. We have a fix for the Access tab issue and are still trying to find cause for the MSP Integrations problem
Our team is investigating the root cause and will provide an update as soon as possible.

### 2026-01-27 16:49 UTC: identified
Core customers can still access the access page by searching Access - Accounts (https://app.vanta.com/c/{customer}/access/accounts), or if there is a failed test you can click the Access Page hyperlink, and we're working to restore it to nav.

### 2026-01-27 23:44 UTC: monitoring
Earlier today, a system synchronization mistakenly removed features for a small number of MSP customer accounts. We have restored access to these accounts and are working to resolve the data discrepancy.

### 2026-01-28 23:37 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-01-28 23:57 UTC: resolved
This incident has been resolved.

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