# Degraded performance: SIP BYO trunk creation

- Provider: [Vapi](https://down.guide/vapi)
- Level: confirmed
- Impact: Degraded
- lasted 20h 20m
- started 2026-10-08 18:27 UTC
- Vapi SIP
- id: DWN-1725f56415
- Official page: https://status.vapi.ai/incidents/1085254

## Updates from Vapi
### 2026-10-08 18:27 UTC: degraded
We're seeing failures when creating BYO SIP trunks. Existing trunks and calls on them aren't affected. Our team is actively investigating and we'll post an update as soon as we have more information.

### 2026-10-08 18:57 UTC: degraded
We're continuing to investigate failures when creating BYO SIP trunks. Next update within 30 minutes, or sooner if the status changes.

### 2026-10-08 20:08 UTC: degraded
Cause Identified: applying a vendor software update to re-enable the functionality. The patch will be deployed during the dedicated maintenance window 21:00–21:15 PT on October 8 (04:00–04:15 UTC on October 9).

### 2026-10-09 14:47 UTC: resolved
BYO SIP registration has been re-enabled during scheduled maintenanc and we were able to successfully place outbound calls

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