# Elevated Error Rates with Deepgram Transcriber

- Provider: [Vapi](https://down.guide/vapi)
- Level: confirmed
- Impact: Partial outage
- lasted 3h 20m
- started 2026-02-11 17:10 UTC
- id: DWN-37e3d7e767
- Official page: https://status.vapi.ai/incident/823436

## Updates from Vapi
### 2026-02-11 17:10 UTC: update
We are currently observing elevated error rates affecting calls that use the Deepgram transcriber. Impacted calls may terminate unexpectedly with the ended reason call.in-progress.error-vapifault-deepgram-transcriber-failed.
While we work to resolve this, we recommend switching to an alternative transcriber or configuring a transcriber fallback plan to ensure call continuity. You can set up fallbacks by following the guide here: https://docs.vapi.ai/customization/transcriber-fallback-plan 
We are actively monitoring the situation and will provide updates as more information becomes available.

### 2026-02-11 20:30 UTC: resolved
Deepgram had an issue while upgrading their system, which caused 429 errors. They've fixed it and are implementing controls to prevent recurrence.

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