Errors updating Boards

What to do

• Check whether your product depends on Vapi. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 36m it lasted.

  Anything that failed between 2026-07-07 00:30 UTC and 2026-07-07 07:06 UTC may need a replay.

• Subscribe to Vapi's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=vapi works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vapi 5

1. updateJul 7, 2026, 12:30 AM UTC

   We are aware of an issue that is impacting the ability for users to create and in some cases view Boards or Insights within the dashboard. This issue is only impacting viewing analytical data and is not impacting live Assistants, Squads, Calls or Chats.

   provider

2. updateJul 7, 2026, 1:14 AM UTC

   We have identified the root cause of the issue and are actively deploying a fix to restore normal performance to boards.

   provider

3. updateJul 7, 2026, 2:01 AM UTC

   We are continuing to deploy a fix for the degraded performance affecting Boards. We will provide our next update by 7:45 PM PT.

   provider

4. updateJul 7, 2026, 2:54 AM UTC

   We are deploying a fix into production. We will provide a final update once the fix is merged and the issue has been resolved.

   provider

5. resolvedJul 7, 2026, 7:06 AM UTC

   We performed critical maintenance on our analytics service, during which the Analytics charts and Insights (Boards) in the Vapi Dashboard were temporarily unavailable or returned errors. Voice calls, call handling, and all APIs operated normally throughout, with no impact to your account settings or call data. The affected features are now fully restored and we're actively monitoring. We apologize for the disruption.

   provider

Corrections

None so far.

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