# New Vapi Phone Number creation degraded

- Provider: [Vapi](https://down.guide/vapi)
- Level: confirmed
- Impact: Degraded
- lasted 22h 45m
- started 2026-09-29 17:16 UTC
- Vapi Numbers Inbound, Vapi Numbers Outbound
- id: DWN-ac30851427
- Official page: https://status.vapi.ai/incidents/1077399

## Updates from Vapi
### 2026-09-29 17:16 UTC: degraded
We're aware of an issue provisioning new Vapi phone numbers - the team is actively looking into it. Calls to existing numbers and importing numbers from other providers are NOT impacted.

### 2026-09-29 18:55 UTC: degraded
The team has identified the cause and are actively working on a fix. Creating new Vapi phone numbers remains unavailable; while existing numbers and imported numbers are unaffected.

### 2026-09-29 21:05 UTC: degraded
We are currently working with our upstream provider to restore new number provisioning. Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. Next update within the hour or as soon as provisioning is restored.

### 2026-09-29 22:18 UTC: degraded
No change - we are still awaiting confirmation from our upstream provider to restore new number provisioning.
Creating new Vapi phone numbers remains unavailable; existing numbers and imported numbers are unaffected. We will post another update as soon as we have news.

### 2026-09-30 16:01 UTC: resolved
New number provisioning has been restored as of 3:00 AM PT today. Creating Vapi phone numbers is working normally again. Thank you for your patience.

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