# Increased Call Failure Rates

- Provider: [Vapi](https://down.guide/vapi)
- Level: confirmed
- Impact: Degraded
- lasted 1h 45m
- started 2026-05-12 15:18 UTC
- id: DWN-d8c22b03f7
- Official page: https://status.vapi.ai/incident/894167

## Updates from Vapi
### 2026-05-12 15:18 UTC: update
We're seeing an increased rate in call failures and are actively looking into it.

### 2026-05-12 15:53 UTC: update
The team is still actively looking into the issue and working on a fix.

### 2026-05-12 16:36 UTC: update
The team has identified the issue, scaled the offending service accordingly, and we're starting to see a recovery. We will continue monitoring the situation as it improves.

### 2026-05-12 17:03 UTC: resolved
This incident has been resolved. All systems are operating normally

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