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Vapi

SIP Infrastructure Outage

Major outage Lasted 1h 55m · started · Vapi's page

Level
confirmed
Worst impact
Major outage
Down Index
41of 100

What to do

  • Check whether your product depends on Vapi. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 55m it lasted.

    Anything that failed between 2026-04-14 13:32 UTC and 2026-04-14 15:27 UTC may need a replay.
  • Subscribe to Vapi's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=vapi works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vapi 5

  1. update

    We are currently experiencing degradation in our SIP infrastructure, resulting in in-call failures including call transfers, increased latency, and other related issues. Our team is actively investigating and working to resolve the problem. We will provide updates as more information becomes available.

    provider

  2. update

    Upon further investigation, the impact to our SIP infrastructure is significantly greater than initially assessed. All SIP Calls services are currently experiencing full downtime, affecting inbound and outbound calls, transfers, and all in-call functionality. Our engineering team is fully engaged and working urgently to restore services.

    provider

  3. update

    Our engineering team continues to actively work on restoring SIP services. We are still assessing the full scope of the issue and working toward a resolution.

    provider

  4. update

    We identified and applied a remediation for the issue. The change has been deployed and we are actively monitoring to confirm full resolution. We will provide an update within 30 minutes or once we've confirmed stability.

    provider

  5. resolved

    The issue has been resolved. After applying the remediation, we monitored the affected systems and confirmed stable operation. All services are functioning normally.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f4a5efa668

Is Vapi still down?

No, this incident was resolved 2026-04-14 15:27 UTC. For Vapi's live state, see https://down.guide/vapi.

How long did it last?

1h 55m, from 2026-04-14 13:32 UTC to 2026-04-14 15:27 UTC, by the times Vapi posted.

What caused it?

Vapi hasn't published a root cause. If it does, it shows here.

Where does this come from?

Vapi's official status page, https://status.vapi.ai, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.