- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Index, Query
- Down Index
- 40of 100
What to do
Check whether you use Vectara Index, Query. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 16h it lasted.
Anything that failed between 2025-06-18 09:53 UTC and 2025-06-20 02:04 UTC may need a replay.Subscribe to Vectara's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=vectara works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Vectara 4
- investigating
Neural search queries are not working on the new corpora and any new document uploaded on the existing corpora. Queries on the existing corpora and uploaded document are working fine.
provider
- identified
Neural search indexing is still down. We are currently rebuilding those indexes. You can workaround this by using lexical search.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-40b8322740
Is Vectara still down?
No, this incident was resolved 2025-06-20 02:04 UTC. For Vectara's live state, see https://down.guide/vectara.
How long did it last?
1d 16h, from 2025-06-18 09:53 UTC to 2025-06-20 02:04 UTC, by the times Vectara posted.
What was affected?
Vectara named Index, Query.
What caused it?
Vectara hasn't published a root cause. If it does, it shows here.
Where does this come from?
Vectara's official status page, https://status.vectara.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.