# Querying down for some customers

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Partial outage
- lasted 33m
- started 2024-07-15 21:17 UTC
- Query
- id: DWN-4a487b7286
- Official page: https://stspg.io/v7390gkcjscj

## Updates from Vectara
### 2024-07-15 21:17 UTC: identified
Querying corpora for some customers is currently down. No impact to indexing and all documents have been retained. We're working on quickly resolving the issue.

### 2024-07-15 21:51 UTC: resolved
The outage has been resolved and we are implementing a fix for the bug which caused some corpora servers to go down.

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