# Service degradation when using OpenAI models

- Provider: [Vectara](https://down.guide/vectara)
- Level: confirmed
- Impact: Degraded
- lasted 16h 26m
- started 2025-05-31 05:53 UTC
- Console, Document
- id: DWN-5aece9e45f
- Official page: https://stspg.io/5069php6sfcd

## Updates from Vectara
### 2025-05-31 05:53 UTC: monitoring
We are seeing a service degradation for features that use OpenAI models since we can't seem to reach OpenAI's API's intermittently. We are monitoring and working to resolve the issue.

### 2025-05-31 22:20 UTC: resolved
This incident has been resolved.

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