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Vectara

Partial outage - queries impacted for a few customers

Degraded Lasted 18m · started · Vectara's page

Level
confirmed
Worst impact
Degraded
Components
Query

What to do

  • Check whether you use Vectara Query. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 18m it lasted.

    Anything that failed between 2024-12-11 15:36 UTC and 2024-12-11 15:54 UTC may need a replay.
  • Subscribe to Vectara's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=vectara works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vectara 3

  1. identified

    Some customer's queries are impacted. The problem has been identified, and a fix is in progress.

    provider

  2. identified

    We are continuing to work on a fix for this issue.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-6e3970e244

Is Vectara still down?

No, this incident was resolved 2024-12-11 15:54 UTC. For Vectara's live state, see https://down.guide/vectara.

How long did it last?

18m, from 2024-12-11 15:36 UTC to 2024-12-11 15:54 UTC, by the times Vectara posted.

What was affected?

Vectara named Query.

What caused it?

Vectara hasn't published a root cause. If it does, it shows here.

Where does this come from?

Vectara's official status page, https://status.vectara.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.